Complaints Book

/// Complaints Book

File your claim or complaint

Complete the form below. We will respond within the deadlines set by Peru's Consumer Protection and Defense Code.

In accordance with Peru's Consumer Protection and Defense Code, this establishment has a Complaints Book (Libro de Reclamaciones) available to consumers.

Filing a claim does not prevent you from pursuing other dispute-resolution channels, nor is it a prerequisite for filing a complaint with INDECOPI.

What would you like to file?

Claim — disagreement with the product or service Complaint — disagreement unrelated to the product or service

Consumer identification

Full name

Document type

Document number

Address

Phone

I am a minor and am filing this claim through my parent or legal guardian

Identification of the good contracted

Type of good

Service Product

Description of the product or service contracted

Amount claimed (if applicable)

Claim details and consumer's request

Details

Request

Your data is used solely to handle your claim or complaint, in accordance with consumer protection regulations.

Claim submitted

We have received your claim or complaint. We will respond within the deadlines set by law.

File your claim or complaint

Claim submitted